Booking Terms & Conditions – Abode Retreats
Please read these Terms & Conditions carefully before staying with us.
By placing a booking with Abode Retreats (“we”, “us”, “our”), you (“the Guest”, “you”, “your”) agree to comply with and be bound by the following terms.
These terms form a contract between the Guest and the Property Owner (with Abode Retreats acting as their agent).
1. Booking
Bookings can be made through our online reservation system or by contacting us directly via email or phone.
The person making the booking (“the Lead Guest”) must be over 18 years old and is responsible for all guests named in the booking.
The Lead Guest must be present for the duration of the stay and cannot transfer the booking to another party without written consent.
You must notify us in writing if the number of guests or pets differs from what was originally booked.
2. Payment
A direct booking through our site has a 10% deposit of the total booking cost is required at the time of booking.
Bookings are confirmed only once the deposit has cleared and a Booking Confirmation email has been issued.
The remaining balance must be paid 30 days before arrival.
Bookings made within 30 days of arrival require full payment at the time of booking.
Failure to pay the balance by the due date may result in cancellation and forfeiture of your deposit.
If a booking is cancelled for non-payment, we will attempt to re-let the property; if unsuccessful, you remain liable for half the balance.
3. Use of the Property
Check-in is from 4:00 PM on the day of arrival. Check-out is by 10:00 AM on the day of departure.
Early check-in or late check-out may be arranged in advance, subject to availability and additional fees.
Only the guests listed on the booking confirmation are permitted to stay.
The property must not be used for parties, commercial purposes, or events without prior consent.
Stag or hen parties, and unaccompanied teenagers and children, are strictly prohibited.
All properties are non-smoking and non-vaping.
All electrical appliances brought into the property must be safe and in good working order.
The Owner reserves the right to terminate a stay without refund if:
The number of occupants exceeds the booking.
There is unreasonable behaviour or damage to the property.
Neighbours are disturbed or complaints are received.
This booking grants you the right to occupy the property for the agreed holiday period only and does not create a tenancy or right to remain after your booking ends.
4. What’s Included
Utilities (electricity, gas, water, and oil where applicable) are included in the rental price.
Bed linen and towels are provided for the number of booked guests (please bring your own beach towels).
Where a travel cot is provided, guests must supply their own baby bedding and linen.
Fuel for fires or stoves is not provided unless stated.
5. Wi-Fi & Utilities
Wi-Fi is available at most properties but speed cannot be guaranteed.
Internet and mobile reception in rural areas can be unreliable and should not be relied upon for work use.
You are responsible for any additional costs incurred through excessive data usage.
We will assist with technical issues where possible but cannot guarantee uninterrupted service.
6. Parking
Parking arrangements are provided as stated in the property listing.
Guests park entirely at their own risk.
Abode Retreats and the Property Owner accept no liability for:
Loss, theft, or damage to vehicles or contents.
Fines or penalties incurred from illegal or incorrect parking.
Vehicles must not block access for neighbours, pedestrians, or emergency services.
7. Pets
Pets are permitted only in properties that explicitly allow them and must be confirmed at the time of booking.
All pets must be:
In good health, wormed, and flea-treated within four weeks of arrival.
Over 10 months old and fully house-trained.
Guests must bring their own pet bedding, towels, and protective covers.
Pets must not:
Be left unattended at any time.
Go on furniture or beds.
Cause noise disturbance to neighbours.
Guests are responsible for cleaning up after their pets and removing all signs of pet occupation before departure.
Additional cleaning fees will apply if extra cleaning is required.
Pet-friendly gardens are not guaranteed to be escape-proof; pets should be supervised at all times.
We cannot guarantee that properties have never housed animals, even those listed as non-pet properties.
8. Cleaning, Damage & Lost Property
Guests are expected to leave the property in a clean and tidy condition.
You are responsible for any damage, loss, or breakage during your stay and must report incidents immediately.
Additional cleaning fees may apply for excessive mess or misuse.
If maintenance callouts are caused by user error, a service charge may apply.
Lost property will be kept for 14 days after departure.
If found, we will notify you.
Items not claimed after 14 days will be donated or disposed of.
We are not liable for lost or unreturned items, and postage costs are at the guest’s expense.
9. Cancellations
If you cancel more than 30 days before arrival, you will be entitled to a full refund.
If you cancel within 30 days of arrival, half the balance remains payable.
We will attempt to re-let the property for your dates. If successful, you’ll receive a refund minus a £50 admin fee.
We strongly recommend taking out travel insurance to cover illness, delays, or unforeseen circumstances.
If government restrictions prevent your stay (e.g. lockdowns), you’ll be eligible for a date change or full refund.
10. Liability
Abode Retreats and the Owner accept no liability for:
Loss, damage, or inconvenience suffered during your stay.
Delays, breakdowns, or disruptions beyond our control (e.g. weather, power cuts, construction noise).
You are responsible for your own safety and belongings at all times.
Your statutory rights remain unaffected.
11. Access to the Property
The Owner or their representative may enter the property at reasonable times to inspect, maintain, or carry out urgent repairs with consent.
We will always give advance notice unless there is an emergency.
12. Complaints
If an issue arises, please report it immediately so we can resolve it during your stay.
Complaints made after departure cannot be investigated or compensated.
Reasonable tolerance of local conditions (such as wildlife, countryside noise, or farm odours) is expected.
Neither Abode Retreats nor the Owner are liable for temporary issues such as:
Neighbouring works, pest intrusions, or appliance breakdowns.
These will be addressed as soon as reasonably possible.
Under no circumstances will liability exceed the total booking cost.
13. Property Descriptions
All property descriptions, maps, and photographs are provided in good faith and for guidance only.
We cannot accept responsibility for changes, omissions, or misinterpretations that are beyond our control.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the English courts.
15. Contact Information
Abode Retreats
Phone: 01473 845 182
